Frequently Asked Questions

Orders

Will I receive the same product that I see in the picture?
Yes. We do our best to display accurate photos of every product, including true-to-life colours and details. Please note that slight variations may occur due to screen settings, lighting, or monitor calibration.

Where can I view my sales receipt?
Your receipt is emailed to you automatically once your order is confirmed. You can also log in to your account and go to My Account > Orders to view and download your order history.

Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us at support@wearora.co.uk as soon as possible. Since orders are processed within 1–3 business days, we can usually make changes before your order ships but we can’t guarantee it once processing has started.

Shipping & Delivery

How long does delivery take?
Orders are processed within 1–3 business days, then shipped via Royal Mail, DPD, or Parcelforce with a shipping time of 3–7 business days. Total delivery time is typically 4–10 working days from order confirmation.

How much does shipping cost?
Standard UK delivery is £4.99. Shipping is free on all UK orders over £75.

Do you ship internationally?
Currently, we only ship within the United Kingdom.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also visit our Track Order page anytime.

Returns & Refunds

How can I return an item?
Email us at support@wearora.co.uk with your order number within 30 days of delivery, and we’ll guide you through the process. See our full Return & Refund Policy for details.

Who pays for return shipping?
For change-of-mind returns, the customer covers return shipping costs. If we sent you the wrong item or it arrived faulty/damaged, we cover the return shipping cost.

How long do refunds take?
Refunds are processed within 5–10 working days after we receive your returned item, back to your original payment method.

Stock & Products

Will you restock items marked “out of stock”?
Popular items are often restocked. Follow us or check back regularly, or contact us at support@wearora.co.uk to ask about a specific item.

What sizes do you offer?
Sizing varies by product check the size guide on each product page for exact measurements before ordering.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Visa Electron, American Express, and PayPal all processed through a 100% secure checkout.

Still Have Questions?

Email: support@wearora.co.uk
Phone: +44 20 7837 3389
Hours: Monday to Friday, 09:00–18:00 (UK time), excluding public holidays