Return & Refund Policy

We want you to love what you ordered from Wearora. If something isn’t right, here’s how our returns and refunds process works.

1. Return Window

You may return most items within 30 days after delivery, for a full refund or exchange, provided the conditions below are met.

2. Conditions for Returns

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed
  • In original condition with all tags attached
  • In original packaging where possible
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items: underwear, swimwear, and earrings (for hygiene reasons), unless faulty. Items marked as “final sale” or purchased at clearance prices are also non-returnable, unless faulty.

3. How to Start a Return

  1. Email us at support@wearora.co.uk with your order number and the item(s) you’d like to return.
  2. We will confirm your return and provide instructions and a return address.
  3. Pack the item securely and send it back to us using a trackable delivery method (e.g. Royal Mail, DPD, or Parcelforce). Return shipping costs are paid by the customer for change-of-mind returns. We recommend keeping proof of postage, as we cannot be held responsible for items lost in transit back to us.
  4. Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

Faulty, damaged, or incorrect items: if we sent you the wrong item or the item arrived faulty/damaged, we will cover the return shipping cost see Section 6 below.

4. Refunds

  • Approved refunds will be processed to your original payment method within 5–10 working days after we receive the returned item.
  • Original shipping charges are non-refundable, unless the item was faulty or sent in error.
  • If more than 10 working days have passed since we received your return and you haven’t received your refund, please contact us at support@wearora.co.uk.

5. Exchanges

If you’d like a different size or colour, please contact us at support@wearora.co.uk to arrange an exchange, subject to stock availability.

6. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue and your order number. We will offer a full refund, replacement, or repair at no extra cost to you including covering your return shipping cost — in line with your rights under the Consumer Rights Act 2015.

7. Right to Cancel (UK Consumer Contracts Regulations 2013)

As a UK consumer, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. You must then return the goods within 14 days of cancellation, and we will refund you (including standard delivery charges) within 14 days of receiving the returned goods or proof of return postage.

8. Late or Missing Refunds

Before contacting us about a missing refund, please:

  • Check your bank account again
  • Contact your card issuer, as it may take some time for the refund to officially post
  • Contact your bank, as there is often processing time before a refund is posted

If you’ve done this and still haven’t received your refund, contact us at support@wearora.co.uk.

9. Contact Us

For any questions about returns or refunds:

Email: support@wearora.co.uk
Phone: +44 20 7837 3389
Hours: Monday to Friday, 09:00–18:00 (UK time), excluding public holidays
Address: 451 Wall St, London N1 3NB, United Kingdom

This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified solicitor to ensure compliance with UK consumer protection law.