Shipping Policy
Thank you for shopping with Wearora! Below you’ll find everything you need to know about how we ship your orders.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Order cut-off time: Orders placed before 14:00 (UK time) on a business day begin processing that same day. Orders placed after 14:00, or on weekends/public holidays, will begin processing the next business day (Monday to Friday, excluding public holidays).
2. Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery | 3–7 business days (shipping time) | £4.99 |
| Free UK Delivery | 3–7 business days (shipping time) | Free on orders over £75 |
Total delivery time (processing + shipping): 4–10 working days, calculated from order confirmation to arrival at your door.
We deliver across the UK using trusted courier partners such as Royal Mail, DPD, and Parcelforce. All orders are fully tracked to ensure safe and reliable delivery.
Delivery times are estimates and may vary due to courier delays, weather, or public holidays.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your parcel’s journey with our courier partner (Royal Mail, DPD, or Parcelforce). You can also check your order status via our page.
4. Shipping Areas
We currently ship to addresses within the United Kingdom.
5. Customer Service Hours
Our customer service team is available Monday to Friday, 09:00–18:00 (UK time), excluding public holidays, to help with any shipping questions.
6. Delayed or Lost Orders
If your order hasn’t arrived within the estimated delivery window, please contact us at support@wearora.co.uk with your order number, and we’ll investigate with our courier partner.
7. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at support@wearora.co.uk before the order ships.
8. Multiple Shipments
Occasionally, items in your order may ship separately from different warehouses. You will be notified if this applies to your order.
9. Contact Us
For any shipping-related questions, reach out to:
Email: support@wearora.co.uk
Phone: +44 20 7837 3389
Hours: Monday to Friday, 09:00–18:00 (UK time), excluding public holidays
This Shipping Policy is complete and ready to publish. Update it only if your delivery times, couriers, or pricing change in the future.
