Privacy Policy

Wearora (“we”, “us”, “our”) operates the website wearora.co.uk (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop with us, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Wearora
451 Wall St, London N1 3NB, United Kingdom
Email: support@wearora.co.uk
Phone: +44 20 7837 3389

Customer service hours: Monday to Friday, 09:00–18:00 (UK time), excluding public holidays.

2. Information We Collect

We may collect the following types of information:

Account & order details: name, email address, delivery/billing address, phone number, order history.
Payment information: processed securely by our payment provider(s). We do not store full card details on our servers.
Technical data: IP address, browser type, device information, pages visited, collected via cookies and similar technologies.
Communications: messages you send us via the contact form, email, or customer service channels.
Marketing preferences: if you subscribe to our newsletter.

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders
Manage your account and provide customer support
Send order confirmations, shipping updates, and service messages
Send marketing communications (only if you have opted in you can unsubscribe anytime)
Improve our website, products, and services
Prevent fraud and comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

Contract — to fulfil your order
Consent — for marketing emails and non-essential cookies
Legitimate interest — to improve our services and prevent fraud
Legal obligation — for tax, accounting, and consumer protection requirements

5. Cookies

Our Site uses cookies to remember your cart, preferences, and improve browsing experience. You can control or disable cookies through your browser settings. See our [Cookie section / separate Cookie Policy] for details.

6. Sharing Your Information

We may share your data with:

Payment processors (e.g. Stripe, PayPal, or similar)
Delivery/courier partners
IT and website hosting providers
Marketing/email service providers (only with consent)
Authorities, where required by law

We do not sell your personal data to third parties.

7. International Transfers

If any of our service providers are located outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Request data portability
Withdraw consent at any time (for marketing)

To exercise any of these rights, contact us at support@wearora.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

10. Data Security

We use reasonable technical and organisational measures (such as SSL encryption at checkout) to protect your personal information from unauthorised access, loss, or misuse.

11. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@wearora.co.uk
Phone: +44 20 7837 3389
Address: 451 Wall St, London N1 3NB, United Kingdom

This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified solicitor to ensure full compliance with UK GDPR and your specific business practices.